Authors
M I López-Rodríguez, H Albors Marqués
Published in
Journal of healthcare quality research. Volume 41. Issue 6. Pages 101224. Jul 13, 2026. Epub Jul 13, 2026.
Abstract
Assessing patient satisfaction is essential for the continuous improvement of healthcare quality. The objective of this study was to determine whether specific factors (age, payer, period of care, etc.) influence patient satisfaction, whether they act in the same way in two hospital settings (Emergency Department and Major Outpatient Surgery), and to identify areas of the care process with the greatest potential for improvement in these settings.
The data considered correspond to 12176 internal surveys conducted by the Hospital de Manises (Valencia) on patient satisfaction between April 2022 and March 2024. The analysis methodology combined descriptive and inferential techniques, using SPSS® (version 28) and Statgraphics® (version 18), and establishing statistical significance at p < 0,05.
On average, a higher degree of satisfaction was detected in patients undergoing Major Outpatient Surgery compared to those in the Emergency Department (mean ratings of 8.67 and 7.83, respectively). The factors considered were influential in the Emergency Department (p < 0,009 in all cases), but not in Major Outpatient Surgery (the lowest p, 0,254, corresponded to the age factor). Waiting times and the information and care received were identified as key areas for improvement, for both the most satisfied and least satisfied patients.
The factors considered did not act in the same way in Emergency Department and Major Outpatient Surgery, being significant in the former but not in the latter, with different diachronic behaviours. The most and least satisfied patients identified the same areas for improvement.
PMID:
42442057
Bibliographic data and abstract were imported from PubMed on 14 Jul 2026.
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