Authors
Jun Tamura, Chika Tanimura, Takashi Wada, Yuki Kitsuda, Daiki Takemori, Yumi Saeki, Shinpei Enokida, Shinji Tanishima, Hideki Nagashima
Published in
Yonago acta medica. Volume 69. Issue 3. Pages 271-279. Epub Aug 21, 2026.
Abstract
Musculoskeletal disorders (MSDs) are a leading cause of long-term care needs in Japan; therefore, rehabilitation is essential. Although patient satisfaction is an important indicator of care quality, factors associated with satisfaction among older adults receiving outpatient musculoskeletal rehabilitation remain unclear. Therefore, the present study aimed to examine patient satisfaction and its associated factors in this population.
This observational study included 100 outpatients with MSDs at a community hospital in western Japan (mean age, 77.2 ± 6.1 years). Satisfaction was assessed using the Customer Satisfaction Scale based on Need Satisfaction in health care services (CSSNS), which covers competence, autonomy, relatedness to other participants, relatedness to service providers, and physiological needs. Physical function, psychological factors, personality traits, and environmental factors were also evaluated.
The mean total CSSNS score was 54.3 ± 7.5 points. Autonomy exhibited the lowest score, whereas relatedness to service providers demonstrated the highest. Greater satisfaction was significantly associated with longer rehabilitation duration, faster gait speed, older age, higher conscientiousness, and lower pain catastrophizing. Openness and agreeableness were associated with satisfaction in relatedness to service providers.
Patient satisfaction was associated with physical factors, psychological factors, personality traits, and environmental factors, supporting individualized and psychologically supportive rehabilitation.
PMID:
42643250
Bibliographic data and abstract were imported from PubMed on 26 Aug 2026.
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