Authors
Pamayla E Darbyshire, Colleen Morley
Published in
Professional case management. Nov 02, 2026. Epub Nov 02, 2026.
Abstract
The Diversity, Equity, Inclusion, and Belonging (DEIB) Client Perspective Questionnaire, a researcher-developed instrument, was used to examine how professional case managers understand, experience, and operationalize equity in daily practice across diverse health care settings.
Participants represented a range of practice environments, including acute care hospitals, managed care organizations, Veterans Affairs health systems, ambulatory and outpatient services, and community-based programs.
Analysis of 302 responses revealed a highly experienced workforce that demonstrated strong awareness of equity-related issues and confidence in identifying disparities, engaging in culturally responsive communication, and implementing equity-focused interventions. Using a convergent parallel mixed-methods design, quantitative and qualitative findings were integrated through joint display analysis to identify areas of convergence, expansion, and dissonance. Results provide a comprehensive understanding of case managers' preparedness, experiences, challenges, and support needs related to DEIB practice.
Strengthening organizational support, improving access to culturally and linguistically appropriate resources, and providing practice-focused DEIB education may enhance case managers' ability to address health inequities and deliver equitable, person-centered care across diverse health care settings.
PMID:
42970479
Bibliographic data and abstract were imported from PubMed on 03 Nov 2026.
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